![]() For quicker service, make a request to the Aquarium’s box office when purchasing or picking up tickets or call 61. A form of ID must be provided to borrow equipment. Please ask the theater director or manager on duty. Closed captioning devices: A limited number of devices and reflectors for captioning are available at the theater’s box office 15 minutes before showtime.Simons Theatre films: The following options are available for selected films: This free service will connect you to the Aquarium, where we will answer any of your questions. Once connected with an operator, specify whether you would like to make a text or voice call and provide the operator with the Aquarium phone number: 61. You can use a TTY device or cellphone (iPhone directions and Android directions) to dial 711 and be connected with a TRS communications assistant. ![]() Text relay services: A text relay service allows individuals with hearing or speech impairment to communicate over the phone through a mediator. These panels include exhibit descriptions, species identification, discussions of conversation issues, photographs, diagrams, and much more. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act.Įxhibit design: Visitors who are deaf or hard of hearing can benefit from description panels throughout the New England Aquarium. These dogs must always be under control due to the nature of the facility and the animals under our care. Service dog entry: The Aquarium permits entry to Americans with Disabilities Act (ADA) defined service dogs that are working animals trained to perform tasks for the benefit of individuals with physical or mental disabilities-such as guiding people who are blind, alerting people who are deaf, alerting and protecting people prone to seizures, or other tasks directly related to disability. Whale Watch accessibility: The Aurora, Asteria, and Cetacea Whale Watch boats offer wheelchair access to the main deck, including the exterior bow, stern, gallery, and a wheelchair-accessible restroom at the rear of the main deck.Įxhibit design: Many Aquarium exhibits incorporate elements that are helpful to visitors with visual impairments, such as oversized typefaces, bold illustrations, colorful graphics, photographs, and diagrams. Accessible restrooms in the lobby (level 1) and to the left of the elevator just outside the Harbor View Café (level 2).Elevators located in the Tropical Gallery (level 1), in the West Wing special exhibit area (to the right of the exhibit entrance), outside of Harbor View Café (level 2).Benches conveniently located throughout the building.Many exhibit tanks that either extend to the floor or feature eye-level viewing.A QR code to scan a full map of the Aquarium, is available in the lobby. To access the adult changing table, please inquire at the Information Desk in the main lobby.Īquarium layout: The Aquarium is open and accessible regardless of physical ability. ![]() Please note, that it is not portable or power-adjusted. ![]() An adult changing table is also available on level 1 of the Aquarium. Elevator access will bring you to the top of the theater.įamily/Companion Restrooms: Two family/companion restrooms are located on level 2 between the elevator and the Harbor View Café. There is space for up to eight wheelchairs. Simons Theatre seating: Accessible seating is located at the top of the theater. A form of ID must be provided to borrow a wheelchair. To sign out a wheelchair, please speak to our staff at the Information Desk in the main lobby. They are available on a first-come, first-served basis. Skip the line outside and get your tickets at the Information Desk.įree wheelchair rental: The Aquarium has wheelchairs that guests may borrow for free. Free entry: Visitors using wheelchairs and visitors with visual impairments are welcome at the Aquarium free of charge. ![]()
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